Professional Experience
- Office Manager (part-time), IT, The Retreat, Orlando, FL — Dec 2024 – Present
- Aligned IT service delivery with business objectives, boosting productivity.
- Introduced cost optimization strategies.
- Implemented technology upgrades, increasing collaboration and service speed.
- Optimized vendor contracts; cut processing time by 25%.
- Logistics & Operations Specialist, Mobile Logistics Services, South Central FL — Nov 2017 – Jan 2025
- Managed logistics coordination across 17,000 delivery sites.
- Delivered white-glove support, driving 15% customer satisfaction increase.
- Reduced delivery times by 15%.
- Authored/enforced SOPs, optimized dispatch by 20%.
- Liaison among customers, vendors, and internal teams.
- General Manager, Shell, Fort Pierce, FL — May 2014 – Dec 2017
- Directed daily operations, staffing, merchandising, customer experience.
- Surpassed sales benchmarks by 10%.
- Reduced inventory waste by 30%.
- Improved staff engagement/retention; maintained compliance.
- General Manager, RaceTrac, Fort Pierce, FL — Aug 2010 – Apr 2014
- Managed multiple stores, drove sales growth and customer satisfaction.
- Enhanced operational efficiency by 20%.
- Drove inside sales performance by 17%.
- Ensured food safety compliance, led financial strategy.
